I cannot login in my account

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I cannot login in my account

Postby Frank60 » Sun Apr 28, 2013 2:08 pm

I've been having trouble logging in in my account. I bought the software registering with a 25 character password, which was accepted by the software, since I could order and pay.... But when I later tried to login, the password was refused?!?
Then I reset the password and I could login again with the newly generated 8 character password.
But...when I changed this password on the website, it was refused again!!
This ahppened twice already. And I still cannot access the software in case of a re-download.
Not very reassuring...

I informed QCAD of this bug, but for the last three days nothing has changed.

I'd like to access the account and the software.


BTW: using a 25 character password on this forum has not created any problems.

Thanks,

Frank
Frank60
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Re: I cannot login in my account

Postby andrew » Sun Apr 28, 2013 6:59 pm

Thanks for your report. I cannot reproduce that problem at the moment using a 25 character password. Perhaps the problem is something else? I can reproduce the behavior you have described with a password that contains spaces. I will report this issue to the makers of the shop software. For the meantime, please use a password that does not contain spaces, thanks.
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Re: I cannot login in my account

Postby Frank60 » Sun Apr 28, 2013 7:08 pm

There were no spaces in the passwords.
These two I tried: [Y(rWa84H)]PSXqY+>9v:XVp& and aJG*FKv/jj{MF4KV%L&z(7^Z{
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Re: I cannot login in my account

Postby Frank60 » Mon Apr 29, 2013 6:18 am

Hallo..

What password can I use? Length, characters, special characters., lower case, upper case?
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Re: I cannot login in my account

Postby andrew » Mon Apr 29, 2013 9:16 am

I'd suggest a combination of lower case characters, upper case characters and numbers, length <30. It looks like the shop software can probably not handle anything more adventurous than that. Thanks.
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