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[solved] QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 7:53 pm
by Schwarz633
V3.29.6.0 Win10, I initially had this problem with the trial version and assumed you just couldn't save anything with that. Now that I've purchased and installed the Professional it's doing the same thing. It will load the autosaved version of my drawing, but as soon as the save/save as window is open for 5 seconds or so, QCAD just closes.
I thought I would start with a fresh drawing, so I declined loading the autosaved one, it did the same thing. Except now my drawing that had been getting autosaved has disappeared. So the program is currently unusable.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 8:18 pm
by Husky
Hi,
that is an unusual behavior and has nothing to do with trial or pro.
To be on the save side please reset Qcad to the default settings:
https://qcad.org/en/tutorial-resetting- ... figuration
Then load and save the drawing again and tell us what happens. Btw - the drawing is not created by an other CAD program, right?
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 8:20 pm
by Schwarz633
I created the drawing in the trial version.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 8:29 pm
by Schwarz633
I found and renamed QCAD3.ini, things looked a little different, but still crashes when I attempt file save.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:00 pm
by Husky
Is that a 100% Qcad drawing?
Does that happen with a new drawing too?
Which instalation Paket (full file name) was used?
"Save" was used below Menu / File?
What is the exact drawing file name?
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:10 pm
by Schwarz633
Husky wrote: ↑Wed Apr 17, 2024 9:00 pm
Is that a 100% Qcad drawing?
Yes
Does that happen with a new drawing too?
Yes
Which instalation Paket (full file name) was used?
qcad-3.29.6-pro-win64-installer.msi
"Save" was used below Menu / File?
Any Save
What is the exact drawing file name?
Never got to assign a name
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:10 pm
by andrew
Schwarz633 wrote: ↑Wed Apr 17, 2024 7:53 pm
as soon as the save/save as window is open for 5 seconds or so, QCAD just closes.
By the "save/save as window", do you mean the file dialog, i.e. the dialog where you can usually choose where to save the file and under what name?
If so, please try the following:
-
Edit > Application Preferences > File > Open/Save
- Uncheck "Use system file dialog"
- OK
- Then try
File > Save As again.
This will use a different file dialog as the one provided by your installation of Windows does not seem to work with QCAD (this could be due to a network share or a faulty DLL).
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:18 pm
by Schwarz633
This is the window that pops up for a few seconds:
Can't figure out how to link or imbed a photo, keeps telling me spam detected.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:23 pm
by andrew
Schwarz633: Please attach your image to your post (see
How to Attach a File to a Post), thank you.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:25 pm
by andrew
Did you try to uncheck the preference "Use system file dialog" (see my post above)?
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:27 pm
by Schwarz633
andrew wrote: ↑Wed Apr 17, 2024 9:10 pm
Schwarz633 wrote: ↑Wed Apr 17, 2024 7:53 pm
as soon as the save/save as window is open for 5 seconds or so, QCAD just closes.
By the "save/save as window", do you mean the file dialog, i.e. the dialog where you can usually choose where to save the file and under what name?
If so, please try the following:
-
Edit > Application Preferences > File > Open/Save
- Uncheck "Use system file dialog"
- OK
- Then try
File > Save As again.
This will use a different file dialog as the one provided by your installation of Windows does not seem to work with QCAD (this could be due to a network share or a faulty DLL).
Did that and different window pops up, but still closes QCAD after a few seconds.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:31 pm
by andrew
Thanks.
I'm afraid that QCAD Professional will not work on your installation as there appears to be something wrong (very likely a faulty DLL that was installed by another software). I'm happy to issue a full refund, please confirm.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:32 pm
by Schwarz633
I opened QCAD again I think it may be working now, I'll get back to you in a few minutes.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:40 pm
by Schwarz633
After I did this: Uncheck "Use system file dialog", it's working fine. I have saved and reopened a drawing. It must have required that second launch of QCAD to fully take effect. Thanks for the help.
Re: QCAD closes when attempting file save
Posted: Wed Apr 17, 2024 9:41 pm
by andrew
Ok, thanks for the confirmation.